Countries of FREE shipping:
USA, Canada, UK, France, Italy, Germany,
Belgium, Netherlands, Austria, Luxembourg,
Australia, New Zealand, Japan, Taiwan, Indonesia, Philippines,
South Korea, China, Hong Kong, Singapore, Malaysia, Macau,
Brunei
*If you purchase from other countries, we
will quote your shipping after receiving your order.
RETURN POLICY:
Occasionally we will unknowingly ship defective merchandise.
If you receive defective merchandise notify us immediately,
we will credit or replace defective merchandise. You will
have to make any such report within 72 hours after shipment
arrival. Report any shipping shortages to us within 72 hours
too!
PRECAUTION ABOUT INTERNATIONAL TRADING:
All our products are legal in many countries including Thailand,
where we are located. However, some of our products may
be illegal in some countries. We are unable to keep track
of which item may be illegal in what country. We ship our
products to any country as according to your shipping instructions.
You are going to be responsible for the products you are
buying across national boundaries. Please check with the
law of your country before placing your order. Because we
export our products to many different countries, we do not
know about the local customs law in your country. The customs
in your country may hold your shipment for some enquiries.
In such cases, you will be responsible for contacting the
customs and have your shipment sent to you. There is not
much we can do from our side in Thailand. Import tax, value
added tax and fees associated with importing may be imposed
on your shipment, for which you will also be responsible
for. If you are trying to import our products from North
America, your shipment may be seized when your order contains
smoking pipes. Please make sure it is allowed to import
the products in your state. If not, please make arrangements
with authorities or get a license so you can import the
products before placing your order. In case you cannot import
the goods, we will return your money only if the goods are
returned to us in good condition with restocking fee of
$100.00 for orders less than $500.00. If the total of your
order is $500.00 or more, restocking fee will be 40% value
of the invoices. Sorry the fees are very high. It is because
of the 30% import duty and 7% VAT we need to pay to the
government here when we receive the returned goods. In case
there are other charges, like TNT shipping, as a result
of your customs refusal, the amount will also be deducted
from the refund. Refunds will be made after we receive the
goods.
METAL PIPES:
We send our metal pipes unassembled. You will have to assemble
the metal pipes after arrival.
LIMITED WARRANTY:
All products sold are warranted by the Company to the original
purchaser against any defect in material or workmanship.
No coverage on damaged caused by alteration, misuse, abuse
or accident. Any product determined by the company to be
defective will be repaired or replaced at the Company's
option.
LIMITATION OF LIABILITY:
All liability of consequential and incidental damages is
disclaimed. The Company's liability in all events is limited
to and shall not exceed, the purchase price paid