Frequently asked questions

#help you everytime FAQs

Ordering

Yes.

If you desire a larger quantity than what we have listed, just send us an email to [email protected] We’ll have a manager reply to your inquiry.

At this time we ONLY accept Interac email transfer payments.

For detailed instructions, click here

If you would like to add or edit your order, it’s easier to start a new order. Let us know and we can cancel your original order.

If you would like your order cancelled and it has not shipped out yet, please email [email protected]

If we have already collected your payment, and your order is currently waiting to be picked, packaged, and shipped out, then all order edits/cancels are made on a best-efforts basis.

Once an order is made it will be placed on hold until we receive payment, we will keep your order on hold for up to 48 hours.

If payment is not made within 48 hours, your order will be cancelled and you will have to place a new order.

If you need more than 48 hours, please don’t hesitate to give us an email at [email protected] so we don’t cancel your order.

e-Transfers can take up to 2 hours to process within our system and notify us about your pending transfer.

If within a few hours we haven’t accepted your payment don’t be alarmed. We are probably working on other orders.

Orders will be processed in the order of when payment was received.

Shipping

To provide a consistent exceptional experience we ship all orders whose payments have been processed before 12pm EST same day.

All orders after 12pm EST are shipped out the following business day.

We do often process orders made after this cut off time but keeping this cut off in mind helps keep us both from any unnecessary frustrations.

Please know that e-transfers have a time delay in sending and so if you wish to make an order in advance of the cut off please allow yourself some extra time to make sure the payment comes through before the cut off.

We operate from Monday to Friday so please keep in mind that any orders made after 9 am Friday will be processed and shipped on Monday.

You will receive your order in 1-3 business days.

Please allow an extra couple of business days if you live in a remote area.

A tracking number will be provided for each and every order shipped out.

Please use that tracking number and link that will be provided in your “Order Completed” email to track the movements of your order

We will email you your tracking number before it’s been scanned by the courier.

Until it has been scanned in, your tracking number will not be trackable on the courier’s website.

Please wait till the end of day and your tracking number should appear correctly.

If it does not, please email [email protected] and we will look into it.

We understand that most people require discretion.

All our orders are shipped in generic white boxes.

We vacuum seal the contents for maximum odour prevention, product protection and to seal in the freshness.

A standard shipping label is attached to the front of the box and the box its taped to prevent tampering.

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